Field Services Manager

Dickinson, ND
Full Time
Manager/Supervisor
Role Description and Purpose

The Field Services Manager will plan, direct, and coordinate the activities of the Field Services installation team, facilitating effective execution of the agreed service schedule. Ensuring tools and resources including a reliable fleet of vehicles, trailers and additional field equipment required to execute the scheduled work are available for the Field Services team. This role is up to 50% travel throughout the USA with remaining time to be between remote work and the Dickinson, ND office.  
Key Roles and Accountabilities
Supervisory Responsibilities
  • Oversees the daily workflow, schedules, assignments, travel and expenditures of transportation employees (16-24 employees) troubleshooting and acting as point of escalation and resource for employees in the field.
  • Hires and trains all transport staff including field staff and scheduling employees.
  • Strives to create a workplace culture that is safe, supportive and encourages long term tenure.
  • With support from the Safety Advisor, ensure staff are trained and regularly evaluated and provided with an opportunity to perform to their maximum potential in a safe manner.
  • Tracks completion of installations and service stops reviewing productivity and performance daily.
  • Manages performance including coaching, incentivizing and assigns corrective actions to employees in accordance with company policy.
  • Manage and monitors timesheets including any corrections and leave requests.
  • Develop annual goals, conduct mid and end of year reviews and provides regular feedback.
  • Holds regular 1 on 1 coaching sessions with all direct reports.
  • Be accessible to field crew to help connect field crew with respective subject matter experts within the business to resolve questions or issues on the road or customer site.
  • Acts on concerns or recurring issues observed and reported by field crew as necessary to make systematic improvements.
  • Other duties as directed by leadership.
Other Related Duties and Responsibilities
  • Produces a daily/weekly/monthly work schedule to meet customer’s requirements in coordination with the Field Services Scheduler.
  • Identify and implement efficiency improvements.
  • Reviews and analyses expenditures and other financial information; uses results to develop and implement plans, policies, and budgets. 
  • In collaboration with other managers, develops and implements policies, procedures, goals, and objectives for transportation operations.
  • Provides input for future fleet investment based on industry and internal knowledge.
  • Propose and adhere to budget for the team including hours, salary spend, travel and related costs.
  • Attends all Pre and Post trip reviews to identify and implement any opportunities for improvement, communicate lessons learned, and identify potential issues
Schedule and Perform Maintenance
  • Responsible for vehicles and trailers being licensed with all state requirements being met annually including preparing New York fuel tax return.
  • Ensures fleet of trucks are up to date on DOT compliance paperwork and NY HUT
  • Schedules routine maintenance for fleet and equipment (pickups, trailers, forklifts, boat motors, etc.).
  • Arrange pick up and drop off fleet and equipment for service work ranging from emergency repairs to seasonal tire changes.
  • Collects and act on necessary feedback from employees regarding concerns with fleet or equipment.
 

Safety, Health & Environment

  • Demonstrates commitment to company-wide Safety, Health & Environment goals, and principles advocating for direct employees when SH&E concerns arise.
  • Communicates potential safety improvements and application of principles of SH&E to preserve site safety standards.
  • Participates in risk assessments, HAZOP’s etc. and environment reviews and specialist audits.
  • Provides feedback and recommendations regarding the design process and assist the support team in implementation.
Operating Environment
  • Mix of time spent in an office environment and in the field; will require up to 50% travel.
Critical Experience and Qualifications
  • High school diploma or equivalent required.
  • Valid driver’s license.
  • Proficient with Microsoft Office Suite.
  • Ability to work safely.
Preferred Experiences
  • Bachelor’s degree in a business, logistics, or a related field preferred
  • At least three years of transport management or a related field preferred
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Self-Motivated and Self-Management of Workload
Physical Requirements
  • Moderate physical stress and occasional long hours.
  • Periodic travel.
  • Required activities include sitting, walking, reaching, bending, driving, climbing, frequent use of hands and occasional lifting up to 40 pounds.
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